Things to Remember

• In compliance with Federal and State regulatory laws regarding waivers of payment, Spectrum Medical, Inc. offers a Financial Hardship Program to patients who cannot afford to pay for their medically necessary services/items.  This is determined on a case-by-case basis. If you would like further information regarding this program, please contact Patient Business Services at 406-727-9322. Our Patient Account Representatives will be happy to assist you.

  You may also download and complete our Financial Hardship Worksheet.

  (Adobe PDF - Requires free Acobe Reader)

  

• Although Spectrum Medical does have emergency staff “on call” after normal working hours, a fee of $25.00 is charged for non-emergency calls after hours. Normal working hours are Monday through Friday from 8AM to 5PM.

• Spectrum Medical has a 14-day return policy on items that may be returned.  The original sales slip must be presented with the return.

• Non-returnable items include, but are not limited to, personal supplies such as compression hose and raised toilet seats.

• Rental equipment is not prorated if returned before the re-rental date. Due to costs involved in delivery, return, and sanitization of the equipment, all rental items are charged in 30 periods.

• All in-store cash purchases qualify for a 5% cash discount.  This applies only to items not being billed to insurance.

• It is important to contact your Patient Account Representative if you have any changes in your personal or insurance information, i.e. address, place of employment or insurance coverage changes.

• When you forward insurance company checks to Spectrum Medical Inc., be sure to include the explanation of benefits from your insurance company.

• Spectrum Medical Inc. employs experienced Patient Account Representatives to assist your with any insurance or billing questions.

We are always happy to assist you with any reimbursement issues.